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Sr. Project Manager, Customer Implementations

Sr. Project Manager, Customer Implementations

Job Location 
US-PA-Plymouth Meeting
Posted Date 

More information about this job

Role Overview

The Sr Project Manager, Customer Implementations is responsible for leading complex customer implementations projects (typically multiple, simultaneous, complex implementations). Customer implementations are cross-functional and require a multi-disciplinary approach to problem solving across process, people, data, and technology. The Sr Project Manager will be expected to interact and build relationships with internal and customer subject matter experts, business process owners, customer partners and members of the Product team at multiple levels throughout Accolade. This role is critical to successfully growing Accolade by creating predictable and efficient project plans and processes to support our customers’ needs.


A Day in the Life

  • Delivery responsibility for large, complex, cross-functional projects or a portfolio of complex projects.
  • Develop, maintain and manage customer implementations and internal projects to ensure projects are delivered on schedule, within agreed scope and create a high customer satisfaction.
  • Create and maintain relationships with customers and their partners.
  • Identify, manage and provide solutions for project delivery risks, project issues and project plan critical path activities.
  • Be a resource to subject matter experts and business leaders to document and track business and project scope decisions.
  • Facilitate business requirements definition and solution design meetings, as well as ongoing project status meetings.
  • Provide coaching, feedback and personal development to less experienced project team members.
  • Review and continuously improve communications and/or presentations to support specific customer implementation processes, as well as those that can be leveraged for future implementations.
  • Provide delivery assurance to customers and Accolade stakeholders.
  • Maintain and enhance the Accolade project management repository, tools, and templates.

Who we Are

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our  employees, members and customers. The secret to our success is:


We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do.  Even when it’s hard, we do the right thing for the right reasons.


We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.


We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.



We’re boldly and relentlessly reinventing healthcare

We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time. 

Connect With Us!

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