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Bilingual Health Assistant- Scottsdale, AZ

Bilingual Health Assistant- Scottsdale, AZ

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Role Overview

As an Accolade Bilingual Health Assistant, reporting to a Steward, you will be a trusted go-to resource who helps our clients with any issues related to their health or health benefits.  You’ll have the opportunity to help clients get the right care at the right time… no problem is too big or too small.

A Day in the Life

Engage with clients and understand their needs

  • Be available when clients need us and optimize & leverage the communication channels that fit for each client
  • Understand a client’s context. Uncover information about who our clients are & tailor our approach to fit their needs
  • Take a holistic approach to a client interaction
    • Understand what a client is really asking & resolve their questions fully to close knowledge gaps
    • Actively listen for contextual red flags and uncover barriers
    • Use technology & data to gain a better understanding of needs the client may not be voicing
    • Uncover medical issues. Actively listen for health red flags and probe to uncover medical issues

Deliver interventions

  • Support clients to navigate the complex and confusing health care system
  • Influence clients’ decisions & behavior by:
    • Making clients smarter consumers of health care
    • Being a translator of their benefit packages & care plans in a way that they can take appropriate action
    • Being an aggregator to their entire ecosphere (vendors, carriers, providers, etc.)
    • Helping clients find doctors, in the way that best suits them
    • Uncovering barriers
  • Identify when & make it easy to connect with the right clinical resource (ex. Clinician, Health Plan Disease Management, Health Plan Case Management)
  • Leverage technology & internal resources (ex. Specialists, CSAs) to help understand the client’s path, actions needed & next step

Drive better client outcomes

  • Assist with improved financial outcomes
    • Help clients avoid inappropriate health care usage & process errors, see the right providers at the right time, and optimize benefit packages & third party vendors appropriately
  • Assist with improved health (medical & behavioral) outcomes
    • Help clients understand & optimize their preventive services
    • Help clients have better managed chronic conditions
    • Assist with Rx compliance and treatment compliance
    • Help clients comply with regular doctor visits and reduce and/or eliminate avoidable admits, ER usage & readmits
    • Help clients monitor controlled health measures (controlled chronic, A1C levels)
    • Help clients have healthy babies
    • Help clients have an improved quality of life

Delight clients

  • Create a personalized & memorable experience with Accolade
  • Meet clients where they are and tailor your approach based on the client
  • Match tone, style & knowledge level
  • You are a client’s person when they need a person and you help clients help themselves
  • Build relationships through listening, honesty & empathy
  • Create a stickiness in Accolade’s service & capabilities
  • You are reliable, there when they reach out to us, and you keep your promises (ex. we follow-up when we said we will)

What we are looking for…

Desired Qualifications and Education:

  • Bachelor’s Degree or 5 years relevant experience in service-based environment
  • Fluent in Spanish & English 
  • Ability to thrive in a performance based environment
  • Demonstrate high level of personal accountability
  • Ability to listen, talk and type all at once through multi-channel communications
  • Empathetic critical thinking
  • Commitment to quality and continuous improvement
  • Demonstrated ability to use Microsoft Office (Word, Sharepoint, Powerpoint)


Desired Personal Characteristics:

  • Strong self-management
    • Excellent written and verbal communication skills with proven ability to communicate with individuals at various levels within the organization
    • Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment
    • Aptitude for critical thinking / problem solving
    • Demonstrated attention to detail
    • Ability to independently manage one’s own workload to meet the demands of the business
  • Operate from a perspective of truly caring about our clients and creating value for them
  • Change champion and adapt to change quickly
  • Data-driven and fact-based: focused on getting to best answer for clients
  • Detail-oriented, inquisitive, problem-solving in nature
  • Proven ability to roll up your sleeves and make a contribution quickly
  • Thrive in a team enivornment. A team player capable of collaborating with individuals throughout the organization

Who we Are

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others
Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

Connect With Us!

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