Returning Candidate?

Registered Nurse- Bilingual Telephonic Nurse

Registered Nurse- Bilingual Telephonic Nurse

ID 
2018-2875
Job Location 
US-AZ-Scottsdale
Posted Date 
1/31/2018

More information about this job

Role Overview

Are you ready for a new challenge?

Accolade is hiring Bilingual RN Telephonic Clinicians in our Scottsdale, AZ location ! 

 

As an Accolade Bilingual RN Clinical Health Assistant, you will be part of a team of doctors, pharmacists, nurses and health insurance specialists that take the time to answer our client’s health related questions. You will have the freedom to see our clients through the process, treating them as people, not as cases. You will get to build close relationships with every one of your clients, becoming their trusted go-to health resource, no matter the question.

 

*Work Life Balance* No Weekends* No On-call* Competitive Compensation & Benfit Package* 

A Day in the Life

  • We do lot of great things over the phone - you’ll answer inbound calls and place outbound calls on topics that include but are not limited to:
  • Be a trusted source > Building trust builds relationships > Building relationships enables you to ask deep rooted questions > Asking deep rooted questions enables you to influence care decisions
  • Conducting behavioral and clinical assessments to identify an individual’s behavioral and clinical needs in a holistic manner
  • Become knowledgeable on our clients’ employer-sponsored benefits so you’re able to answer questions around medical benefits, claims, care coordination and other complexities of the healthcare system. This will include Explain complicated medical and benefits terms in plain language
  • Educate individuals on appropriate care, and settings for their healthcare needs
  • Assist individuals to understand diagnostic tests, test alternatives, costs, risks, treatment options, preparing for hospital admissions, inpatient stays and discharge
  • Interfacing with clients’ health plans to facilitate coverage and care decisions, and direct individuals do facilities, agencies and specialists for care, work with client-appointed delegates and interface with providers to coordinate care
  • Get a holistic view of who our clients are, understand what’s important to them and provide options so they can make an informed decision about their true care needs
  • Educate and empower our clients so they’re able to confidently navigate the healthcare system – getting the right care at the right time is important
  • Advocate for our clients who can’t advocate for themselves
  • Do the legwork, make the cumbersome feel easier and speak in plain language with our clients

What we are looking for…

  • Requires current unrestricted RN license
  • 5+ years nursing experience in one or more of the following areas: Medical/Surgical, Home Health, Case Management, Nurse Triage, Disease Management, Cardiac, Orthopedic, Hospice, ICU, Behavioral Health or Diabetes
  • Strong working knowledge of MS Word and Internet Explorer, as well as proficient typing skills required
  • Bilingual and fluent (English/Spanish)

Who we Are

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our  employees, members and customers. The secret to our success is:

 

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do.  Even when it’s hard, we do the right thing for the right reasons.

 

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

 

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

 

 

We’re boldly and relentlessly reinventing healthcare

We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time. 


 

Accolade at a glance…

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com.

Connect With Us!

Not ready to apply? Connect with us for general consideration.