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Role Overview

The Pharmacist, reporting to Director, Clinical Pharmacy Operations, is responsible for providing pharmacy claims and benefit and pharmacotherapy education to Accolade Health Assistants, nurses, and members.  The Pharmacist will have to be able to discuss medication issues with members using lay-person friendly language and, if necessary, discuss any issues raised with the treating provider.  They will also work with the Case Management and Disease Management nurses to provide medication reviews for members and assist in the medication reconciliation process. 

A Day in the Life

  • Discuss medication issues and resolve barriers to obtaining medications with members and discuss complex issues with the member’s providers. 
  • Provide SME support to the operations teams in response to day to day business issues for complex or escalated pharmacy inquiries.
  • Review all alerts related to drug issues and determine potential options to offer to the member.
  • Interface with providers, health plans, PBM’s and other business partners as necessary in the research and resolution of issues.
  • Provide drug information and education to internal staff and members.
  • Serve as contact person for interaction with PBMs when specific pharmacy and PBM knowledge is needed.
  • Assist in the facilitation of the transfer of data from PBM to Accolade.
  • Understand various PBMs’ claim adjudication logic and claim data definitions and act as an internal expert resource.
  • Coordinate with Accolade clinical team to perform member medication therapy assessments and follow up.
  • Participate in clinical case conferences to identify medication-related improvement opportunities.
  • Provide subject matter expert for pharmacy plan designs and benefits, including drug formulary coverage and updates.
  • Assist in the development and implementation of internal tools and resources to support Accolade Health Assistants with member pharmacy benefits and medication inquiries.
  • Coordinate Accolade’s drug therapy interventions with any similar PBM programs.


What we are looking for…

  • Licensed pharmacist with PharmD or BS Pharm.
  • Minimum of 3 years’ experience in PBM or retail pharmacy setting.
  • Strong knowledge of health care industry business operations
  • Demonstrated drug information database research and evaluation experience
  • Demonstrated analytical experience.  Proficient in Excel; ability to manipulate data at the intermediate level
  • Demonstrated experience communicating complex pharmacy/prescription related information to patients/members in “plain English”
  • Ability to build consensus and to work through others in achieving desired results and objectives


Who we Are

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our  employees, members and customers. The secret to our success is:


We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do.  Even when it’s hard, we do the right thing for the right reasons.


We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.


We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.



We’re boldly and relentlessly reinventing healthcare

We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time. 


Accolade at a glance…

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit

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