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Desktop Engineer Intern

Desktop Engineer Intern

ID 
2017-2830
Job Location 
US-WA-Seattle
Posted Date 
11/22/2017

More information about this job

Role Overview

Accolade’s users rely on technology for all aspects of the business – from the developers who create sophisticated systems to the Health Assistants that deliver detailed, immediate, and personal service to our customers to the sales and marketing team that turns our excellent service results into future business opportunities.

 

The Desktop Engineering team resolves complex issues which helps keep end users productive in their roles.  We work with users based in Accolade offices and remotely.  We support Windows and Mac devices, as well as virtual devices.  We assess new technologies and configurations that will enhance the end user experience. These include small but impactful settings, new versions of major tools, and design and implementation of systems to manage our hardware and software environment.  Our products enable the business.  We strive to provide a service that users know is a scalable, reliable platform for their tasks.

A Day in the Life

Key Projects, Deliverables & Primary Responsibilities:

  • Analysis and resolution of escalated support requests
  • Automation and delivery of software installs and group policy settings
  • Configuration and delivery of new computers to end users
  • Maintenance and delivery of Zoom collaboration tools and spaces
  • Assist in migration to Windows 10

 

Key Knowledge, Skills, or Qualities:

  • Computer Science, Electrical Engineering, Information Security, or related major

  • Familiarity with Windows and MacOS operating systems
  • Scripting and/or programming background
  • Familiarity with basic networking concepts (protocols, addressing, connection types)
  • Basic project management/time management skills
  • Ability to work independently, delivering quality results and communicating properly
  • Experience working directly with customers
  • Ability to lift and carry equipment that weighs 20 pounds or more

 

Values we admire

  • We find joy and purpose in serving others.
    • Making a difference is what we do. We do the right thing for the right reasons – and we do it well, even when it’s hard.
    • You operate from a perspective of truly caring about our employees, clients, and customers and creating value for them.
  • We are strong individually and together, we’re powerful. 
    • We believe in each other, in honesty, and in having fun. You won’t find egos or office walls here because we aren’t defined by titles – but by actions, behaviors and results.
  • We roll up our sleeves and get stuff done.
  • We’re boldly and relentlessly reinventing healthcare.
    • We are a company changing the world, one person at a time.
    • Super high expectations? Bring it on? Our curiosity drives us.
  • You understand our desire to be the best place to work and that trust is the foundation of that.

Who we Are

Accolade is an on-demand healthcare concierge for employers, health plans, health systems and consumers. Our team of compassionate, exceptional professionals is supported by breakthrough science and technologies to guide people through the healthcare system in a deeply personalized manner. By taking the time to get to know each person, understand the context of their healthcare decisions, build trust and influence decisions, we deliver industry-leading engagement levels, satisfaction scores unseen in healthcare, better health outcomes, and cost savings of more than 10 percent.

 

Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes magazine, the fastest-growing private healthcare company by Inc. 500 and a Top Workplace in Philadelphia for five consecutive years. For more information, visit www.accolade.com.

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