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Software Engineer Voice and Chat

Software Engineer Voice and Chat

ID 
2017-2815
Job Location 
CZ-Prague
Posted Date 
11/20/2017

More information about this job

Role Overview

As a member of Accolade’s product development organization, Software Engineers on our UCC team will build out our contact center platform to support many types of consumers both internal and external. This position involves being part of collaboration and communication group and will focus on building APIs for integration of contact center platform to existing services for our customers and internal partners. Be part of contributing to the design and implementation of a scalable, modern solution using cutting-edge tools, technologies and ideas.

A Day in the Life

A day in the Life…

  • Work with a small agile team to design and develop platform capabilities in an iterative fashion
  • Work with a tight-knit group of development team members in Plymouth Meeting and Seattle 
  • Work tightly with our DevOps teams to deploy and support our software using cloud services and tools such as Amazon Web Services, GitHub, Shippable, Docker and more.
  • Develop applications and services using a combination of Cloud platforms and your own code

What kind of projects would they work on outside of day to day?

  • Creating web services that expose real time and historical data from our contact center platform
  • Working with our product development and mobile teams to offer our Omni channel communications as a service to these groups
  • Identify and execute upon ways to improve the efficiency and effectiveness of our engineering teams.

Have demonstrated education, skills and experience to be successful in this role.

  • Bc or Engineer in Computer Science, Software Engineering, Electrical Engineering or a similar degree
  • 5+ years development in enterprise applications as a frontend or backend developer 
  • 5+ years working with the application development life-cycle. Experience planning, creating, testing, mocking and deploying software to real production environments and then supporting their continued use
  • 5+ years designing/working with public REST APIs as backend or front end developer
  • Experience with Scrum/Kanban or other Agile methodologies and concepts
  • Experience developing cloud-based applications is a plus
  • Experience with any of the following is a plus: Python, node.js, Javascript, Amazon Web Services
  • Experience with WebRTC is a plus
  • Demonstrated ability to be individually productive and with high-quality results
  • Good organizational, communication, interpersonal and relationship building skills are mandatory

Who we Are

Values we admire:

 

We find joy and purpose in serving others.

  • Making a difference is what we do. We do the right thing for the right reasons – and we do it well, even when it’s hard.
  • You operate from a perspective of truly caring about our employees, clients, and customers and creating value for them.

We are strong individually and together, we’re powerful.

  • We believe in each other, in honesty, and in having fun. You won’t find egos or office walls here because we aren’t defined by titles – but by actions, behaviors and results.

We roll up our sleeves and get stuff done.

 

We’re boldly and relentlessly reinventing healthcare.

  • We are a company changing the world, one person at a time. 
  • Super high expectations? Bring it on? Our curiosity drives us.

You understand our desire to be the best place to work and that trust is the foundation of that.

 

Where it all began…
Accolade is an on-demand healthcare concierge for employers, health plans, health systems and consumers. Our team of compassionate, exceptional professionals is supported by breakthrough science and technologies to guide people through the healthcare system in a deeply personalized manner. By taking the time to get to know each person, understand the context of their healthcare decisions, build trust and influence decisions, we deliver industry-leading engagement levels, satisfaction scores unseen in healthcare, better health outcomes, and cost savings of more than 10 percent.

Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes magazine, the fastest-growing private healthcare company by Inc. 500 and a Top Workplace in Philadelphia for five consecutive years. For more information, visit www.accolade.com.

 

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