Office Coordinator

3 weeks ago

Role Overview

An Accolade Office Coordinator provides office services by implementing administrative systems, procedures, policies, and manages the day-to-day work that keeps an office running efficiently.  In this position, you will also handle administrative duties & requests, directly supporting leadership team members. 

  • Maintains administrative workflow by studying methods; implementing cost reductions; developing reporting procedures to ensure maximum efficiencies.
  • Upholds rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; and resolving problem situations.
  • Provides information to stakeholders (employees and senior leadership) by answering questions and requests in a timely fashion.

A Day in the Life

  • Support phone answering of corporate direct dial calls.
  • High level calendar management skills, to assist with conference room scheduling.
  • Demonstrated ability to maintain confidential and sensitive data.
  • Primary point of contact for contracted facilities vendors and monitoring PHI compliance. 
  • Outgoing and incoming mail handling.
  • Maintains and monitors service contracts, inspection, maintenance and other facility-related logs, including building and facility systems and services, and office equipment.
  • Monitors and ensures readiness of conference rooms, break rooms, restroom facilities and all public access spaces and training rooms.
  • Ensure that all equipment is accounted for and working properly. 
  • Assists with office moves and reconfiguration projects (in close coordination with Onboarding Manager, Facility Manager and IT).
  • Be the first face to our culture to our visitors, office and protect the security and integrity of our company and clients by ensuring that all visitors are signed in and badged appropriately.
  • Monitors routine facility maintenance including: janitorial, document shredding, HVAC adjustments, parking validation, etc.
  • Assist with onboarding of new employees by providing tours and procedural training.
  • Be point person for recruiting team needs for candidate experience for a wide-variety of positions on an ongoing basis as we look to aggressively staff our locations.
  • Hand out temp ID – three times a week, reach out for accounting of badges.  Report back to PM Office when one is lost.
  • EE Photo’s – takes picture, uploads to PM for ID badge to be prepared.
  • Assists with shipping tasks: Term’d EE’s belongings (keeping home addresses confidential), ad hoc IT shipping requests.
  • All kinds of support to the HAC – greeting cards, education material ordering/management of supplies.


Values we admire:

We find joy and purpose in serving others.

  • Making a difference is what we do. We do the right thing for the right reasons – and we do it well, even when it’s hard.
  • You operate from a perspective of truly caring about our employees, clients, and customers and creating value for them.

We are strong individually and together, we’re powerful.

  • We believe in each other, in honesty, and in having fun. You won’t find egos or office walls here because we aren’t defined by titles – but by actions, behaviors and results.

We roll up our sleeves and get stuff done.

We’re boldly and relentlessly reinventing healthcare.

  • We are a company changing the world, one person at a time.
  • Super high expectations? Bring it on? Our curiosity drives us.

You understand our desire to be the best place to work and that trust is the foundation of that.


Who we Are

Where it all began…

Accolade is an on-demand healthcare concierge for employers, health plans, health systems and consumers. Our team of compassionate, exceptional professionals is supported by breakthrough science and technologies to guide people through the healthcare system in a deeply personalized manner. By taking the time to get to know each person, understand the context of their healthcare decisions, build trust and influence decisions, we deliver industry-leading engagement levels, satisfaction scores unseen in healthcare, better health outcomes, and cost savings of more than 10 percent.


Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes magazine, the fastest-growing private healthcare company by Inc. 500 and a Top Workplace in Philadelphia for five consecutive years. For more information, visit


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