Billing Customer Service Associate

US-PA-Plymouth Meeting
1 week ago
ID
2017-2803

Role Overview

In this role, you’ll spend a lot of time:

 

  • Providing exceptional customer service through the resolution of billing and payment inquiries:
    • Probing for information to understand the invoice or payment discrepancy and effectively leveraging computer systems to ensure a prompt resolution;
    • Navigating and engaging multiple systems, per the outlined processes guidance, to resolve the customer’s questions, complex issues and requests;
    • Providing guidance to customers regarding coverage eligibility, reinstatement, and termination procedures;
    • Educating customers regarding the availability of receiving invoices and remitting payments through online applications;
    • Accurately documenting customer inquiries; and
    • Following-up with customers regarding unresolved inquiries in a timely manner.
  • Providing efficient and effective service while always being kind and showing empathy;
  • Identifying customers who may have broader care and customer service needs and connecting them with your counterparts;
  • Providing input to policies, systems, methods, and procedures for the effective management and control key business processes;
  • Performing other relevant tasks, as needed.

Demonstrated education, skills and experience to be successful in this role:

  • Excellent customer service skills; strong verbal and written communication
  • Ability to multi-task
  • Investigative and analytic skills
  • Flexibility and adaptability
  • Initiative, independence, ability to drive resolution and a willingness to learn new tasks.
  • Demonstrated ability to work as a team and collaborate and contribute to solving problems
  • High School Diploma / GED; Assciate’s Degree (or higher) in Business or Accounting preferred
  • 1-2+ years of customer service experience in an insurance setting
  • Available to work 40 hours a week between 8am and 6pm

A Day in the Life

Values we admire:

  • We find joy and purpose in serving others.
    • Making a difference is what we do. We do the right thing for the right reasons – and we do it well, even when it’s hard.
    • You operate from a perspective of truly caring about our employees, clients, and customers and creating value for them.
  • We are strong individually and together, we’re powerful.
    • We believe in each other, in honesty, and in having fun. You won’t find egos or office walls here because we aren’t defined by titles – but by actions, behaviors and results.
  • We roll up our sleeves and get stuff done.
  • We’re boldly and relentlessly reinventing healthcare.
    • We are a company changing the world, one person at a time.
    • Super high expectations? Bring it on! Our curiosity drives us.
  • You understand our desire to be the best place to work and that trust is the foundation of that.

Who we Are

Where it all began…

Accolade is an on-demand healthcare concierge for employers, health plans, health systems and consumers. Our team of compassionate, exceptional professionals is supported by breakthrough science and technologies to guide people through the healthcare system in a deeply personalized manner. By taking the time to get to know each person, understand the context of their healthcare decisions, build trust and influence decisions, we deliver industry-leading engagement levels, satisfaction scores unseen in healthcare, better health outcomes, and cost savings of more than 10 percent.

 

Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes magazine, the fastest-growing private healthcare company by Inc. 500 and a Top Workplace in Philadelphia for five consecutive years. For more information, visit www.accolade.com.

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