Accolade Mission Summary
Accolade is an on-demand healthcare concierge for employers, health plans, health systems and consumers. Our team of compassionate, exceptional professionals is supported by breakthrough science and technologies to guide people through the healthcare system in a deeply personalized manner. By taking the time to get to know each person, understand the context of their healthcare decisions, build trust and influence decisions, we deliver industry-leading engagement levels, satisfaction scores unseen in healthcare, better health outcomes, and cost savings of more than 10 percent.
Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes magazine, the fastest-growing private healthcare company by Inc. 500 and a Top Workplace in Philadelphia for five consecutive years. For more information, visit www.accolade.com.
The Director of Customer Partnerships works closely with the General Manager/VP of Customer Partnerships, Customer Operations, Product Marketing and Product Development to ensure that our customers have high satisfaction with our services and the value received, are strong advocates in the marketplace and are expanding their business with Accolade.
The Director of Customer Partnerships will manage all aspects of the customer relationship including strategy, retention, renewals and product and membership expansions, and will work with the internal Accolade teams to deliver on customer expecations of value and satisfaction. Our Director of Customer Partnerships will also build and extend relationships with partners and suppliers to our customers, including consultants and brokers, health plans, technology providers and other healthcare point solution companies, as part of our service to our customers’ membership.
Desired Qualifications and Experience: